FAQ

How do I buy a prodcuts on your website?

Simply choose the design and size you love the most and add it to cart. Follow the instruction on screen to finalise your order. 

Do you have samples available to be sent to customer?

No, we do not offer rug samples at the moment. 

Can I request a catalogue of your products?

We do not offer a catalogue as all available products are visible on out website and are most up to date.

Do you have a showroom?

No, we are online based only.

What are the terms and conditions? 

Please visit our Terms and Conditions section at the bottom of this page for more details.

How does the warranty work?

We kindly ask all customers to register their purchase via e-mail to support@sofas24.co.uk We will send you a form which requires filling and sending back to us also via e-mail. This has to be done within 14 days from when you receive your product. In case where customer has not registered their product with us, we will be unable to honour the warranty.